Western States Fire Protection (WSFP) and its subsidiaries are more than a company.  We are a family of unique individuals committed to our purpose, our values, and each other.  And we believe in making our own luck, creating our own opportunities.  WSFP accomplishes this by constantly innovating, finding ways to create new value and seizing new opportunities.

Protecting lives and property since 1985, WSFP and its subsidiaries specializes in Life Safety Systems. Our values are simple: integrity, quality, safety, professionalism, commitment.

What we offer:

• Health, Life, Dental and Vision Insurance
• Flex Spending (FSA) (Cafeteria Plan)
• 401(k) Plan
• Employee Stock Ownership Plan (ESOP)
• Vacation
• Paid Holidays
• Paid Sick Leave 

Fire Protection Service Manager

This position is responsible for planning and directing the accomplishment of department objectives, as well as performs a wide variety of duties required to maintain the efficient, day to day operations of a department within a specific branch office.  The Service Manager should be a self-starter possessing time management, scheduling, sales, staff management and leadership skills and experience.

Job Responsibilities

• Manage and lead the Division’s Service Department in a professional manner; always looking out for the best interest of the Company
• Honor all schedules and commitments
• Provide mentorship and training to divisional team members
• Lead by example
• Hire and present quality industry professionals to customers
• Create department budgets, and manage them to maintain costs and profitability
• Create an environment of high professionalism, integrity, honesty, quality and success
• Work closely with the inspection manager to create accurate deficiency proposals for work
• Assist the inspection manager to ensure deficiencies are quoted in a timely manner
• If a repair quote is awarded, work closely with inspection manager or inspector to turn over all work to the Service/Daywork team; including material lists, contacts, pricing, plans, etc
• Seek out new customers
• Build new customer relationships while nurturing old relationships
• Maintain an orderly departmental environment, including making sure the service team members are maintaining departmental records and file systems in accordance with the divisional directives
• Work with the office and shop employees to maintain the correct quantities of printed materials and mechanical materials for inspection work
• Inspect service trucks weekly for cleanliness and contraband
• Inspect all tools and safety equipment 2x annually and be sure all equipment is maintained and is in safe working condition
• Perform employee performance reviews in accordance with company policy
• Help create individual and team goals for service team members
• Perform special projects or other duties as assigned

Job Qualifications

• Strong knowledge of the Fire Protection Industry- 10 plus years in the industry serving multiple roles as a fire sprinkler pipe fitter, inspector, service management and/or a sales role
• NICET II certification for Inspection and Testing of Water-Based Systems is preferred
• Solid working knowledge of NFPA pamphlets 101, 25, 10, 13, 13R, 14, 20 and 24
• Ability to read and understand construction documents including bid forms, plans, specification, contracts, purchase orders and agreements; with or without reasonable accommodation
• Familiarity with fire sprinkler hydraulic calculations
• Proven analytical thinking and problem solving skills
• A history of success in growing a market share and meeting sales goals
• Exceptional communication and presentation skills
• Strong working knowledge of Microsoft Excel, Word, PowerPoint and Outlook software programs
• Customer focused interpersonal skills and proven ability to build long term customer relationships
• A valid driver’s license; in accordance with Company policy
• Willing to travel; including overnight stays
• Willing to pass a pre-employment drug test, background and reference check

All qualified applicants with Western States Fire Protection Company will receive consideration for employment without regard to race, color, religion, sex, sexual orientation and gender identity, national origin or status as a qualified individual with a disability or protected veteran.

VEVRAA Federal Contractor